CAN I MAKE ADJUSTMENTS TO MY ORDER ?
Once an order is placed we are unable to make any adjustments to it. This would include canceling the order, adding or removing items from the order, editing the order or changing the shipping address the order is being sent to.
IS YOUR SITE ONLY IN USD ?
Yes, our site is in USD, along with the total cost of your order.
WHERE DO YOU SHIP ?
We ship everywhere, excluding Russia.
THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF IT’S BEING RESTOCKED ?
Items can sell out quickly, but our team is working hard to restock your favorite looks! Feel free to check in with our team at firstname.lastname@example.org
WHY ISN’T MY DISCOUNT CODE WORKING ?
Be sure to double check your spelling. If you are still having issues with your discount code, please reach out to our customer service team with your code and we’ll be happy to help you troubleshoot. email@example.com
I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER ?
Once an order is placed we cannot retroactively apply the discount code. Please save this code for your next order!
I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH ?
If you have not received an order confirmation within 24 hours, please contact our customer service team here at firstname.lastname@example.org
MY TRACKING NUMBER SAYS MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT ?
Once an order leaves our warehouse, we cannot be held responsible for those lost or stolen packages. If your package has not arrived within 3 days of the delivery date, you will need to file a claim directly with the carrier. We are unable to file a claim for customers.
CAN I USE MY OWN RETURN SHIPPING LABEL FOR A DOMESTIC RETURN ?
Return requests must be submitted through our return portal. After submitting your request, you will receive an email with your return shipping label. At this time, our returns portal only supports domestic returns
DO YOU OFFER PRICE ADJUSTMENTS ?
Unfortunately, we do not offer price adjustments. If a return and re-order is attempted, we will deny the return request and will only refund what was paid on the duplicate order.
WHO IS BEHIND KINSEY FIT ?
Kinsey is our co-founder and designer. You can learn more about her inspiration for the brand here and follow her @kinsey. To keep up with the latest you can also follow us at @kinseyfit_