SHIPPING
ALL ORDERS SHIP WITHIN 1 BUSINESS DAY, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CAN NOT BE ADJUSTED OR CANCELLED.
YOU WILL RECEIVE AN EMAIL NOTIFYING YOU THAT YOUR PACKAGE HAS BEEN DISPATCHED, ONCE YOUR ORDER HAS SHIPPED IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3 BUSINESS DAYS, PLEASE CONTACT HELLO@KINSEYFIT.COM
PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS AND/OR HOLIDAYS.
YOU WILL ADDITIONALLY RECEIVE AN EMAIL NOTIFYING YOU THAT YOUR PACKAGE HAS BEEN DELIVERED. IF YOU RECEIVE AN EMAIL SAYING THAT YOUR PACKAGE WAS DELIVERED BUT YOU CANT FIND IT, PLEASE VERIFY THE SHIPPING ADDRESS. LOOK FOR A NOTICE OF ATTEMPTED DELIVERY AND /OR SEE IF SOMEONE ELSE ACCEPTED THE DELIVERY ON YOUR BEHALF. PLEASE WAIT 3 DAYS - IN RARE CASES PACKAGES MAY SAY DELIVERED UP TO 36 HOURS PRIOR TO ARRIVAL.
WE WILL NOT REPLACE MERCHANDISE THAT HAS BEEN MISPLACED DUE TO THEFT OR A PACKAGE BEING LEFT OUTSIDE FOR ANY LENGTH OF TIME.
WE WILL NOT REFUND OR RESHIP PACKAGES THAT HAVEE BEEN MARKED AS DELIVERED BY THHE CARRIER. WE DO NOT FILE CLAIMS ON BEHALF OF CUSTOMERS FOR MISSING PACKAGES.
SHIPPING TIMES RANGE FROM 3-9 BUSINESS DAYS WITHIN CANADA, 4-10 BUSINESS DAYS WITHIN THE CONTINENTAL USA AND 7-15 BUSINESS DAYS FOR INTERNATIONAL ORDERS.
WE OFFER A FLAT SHIPPING RATE OF 10$ ON ALL DOMESTIC ORDER WITHIN CANADA AND THE US AND 20$ ON ALL INTERNATIONAL ORDERS.
COVID-19 DELIVERY UPDATE
WE CONTINUE TO DELIVER WORLDWIDE, AND OUR SHIPPING PARTNERS ARE USING CONTACT-FREE DELIVERY METHODS,
INCLUDING:
- NO HAND-HELD TERMINALS - COURIERS WILL SIGN FOR YOUR PACKAGE ON YOUR BEHALF
- DELIVERIES CAN BE LEFT IN A SAFE PLACE - COURIERS WILL PROVIDE PHOTO EVIDENCE
PLEASE NOTE, SOME DELIVERIES MAY TAKE A DAY OR TWO LONGER THAN NORMAL.
NEED ASSISTANCE? PLEASE DON'T HESITATE TO CONTACT US HELLO@KINSEYFIT.COM
